Account Deletion

If you signed up or logged into our store using Facebook or Google, and would like to delete your personal data from our system, here’s how to do it:

🔐 Step 1: Identify Your Account

Please let us know the email address associated with your login — this helps us locate your account.

✅ Example: If you used Google/Facebook to log in, it’s usually your Gmail or Facebook-linked email.

📩 Step 2: Send a Deletion Request

Email us at hello@sundals.shop with the subject line:

“Request to Delete My Account”

And include the following in your message:

  • Full Name
  • Email Address used for login
  • Mention that you signed in via Google or Facebook
  • Optional: Reason for deletion (just helps us improve!)

🧹 Step 3: What Happens Next

Once we receive your request:

  • We’ll verify your identity
  • Remove your customer profile and personal data from our records
  • Confirm once the deletion is complete (within 7 business days)

🚨 A Few Things to Note:

  • Deleting your account means you’ll no longer have access to past order history or store credits.
  • We’re required to retain some records for legal/tax purposes (e.g., completed transactions), but everything else will be wiped from our system.

If you have any questions, just message us on Instagram or email sundalsph@gmail.com — we’re happy to help 💛

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